• Justin Serrano Named Vice President, Field Operations & Maintenance Cox Communications’ California Markets


    Justin Serrano Named Vice President, Field Operations & Maintenance

    Cox Communications’ California Markets


    Serrano succeeds Ingo Hentschel, who is now Senior Vice President and Region Manager for Cox Communications’ California Markets


    SAN DIEGO, Calif. – September 22, 2021 – Justin Serrano has been named vice president, field operations and maintenance for Cox Communications in California. Serrano succeeds Ingo Hentschel who was recently named senior vice president and region manager for Cox Communications‘ California region.


    Serrano was previously director, field operations overseeing residential and plant maintenance operations for San Diego. In his new role he will  provide leadership for the plant maintenance and field operations teams in San Diego, Orange County, Palos Verdes and Santa Barbara.


    In 1994, Serrano joined the company as a field service technician after serving four years in the United States Navy as an aircraft technician. During his 27 years with Cox, Serrano has been successful in various roles. He holds a Bachelor of Science degree in Business Management from San Diego State University and supports our troops by serving on the board of the Armed Services YMCA San Diego.


    “I’m so pleased that Justin will be leading the core of our business operations in California and carrying on his strong track record of success serving our communities,” said Ingo Hentschel, senior vice president and region manager for Cox Communications’ in California. “He brings extensive technical and operational expertise to this role on our senior leadership team and is well-respected by his peers and colleagues throughout the state.”

    “I’m honored to move into this new leadership role that is core to our business and during a time when our customers need our network more than ever,” said Serrano. “I look forward to continuing to deliver a great network experience and technical support services to our communities and to working alongside a dedicated and talented team here at Cox Communications.”



    About Cox Communications

    Cox Communications is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, we proudly serve six and a half million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.




    Charla Batey, MBA, APR

    Sr. Communications Specialist

    Charla.Batey@cox.com | 949-354-1787 (Mobile)