• Utility Resources

  • San Diego Gas & Electric

    To keep our customers and employees safe, we have temporarily closed all of our branch office payment locations. Please cnsider using our alternative payment locations

    SDG&E Business Service Line: 888-336-7343

    In recent days, as our country, state and region work to contain the spread of the coronavirus, SDG&E has taken many actions to protect our customers and employees. We are here to help our customers and support their energy needs. Please visit www.sdge.com/coronavirus for more information on Customer Programs & Support, Payment Help, Safety Measures and more. 

     
  • During this challenging time, we continue to deliver essential waste and recycling services across North America, while keeping the safety of our team members, customers and communities front and center even during emergency and shelter-in-place orders.

    Note the time of day we service your container may differ from the time you are used to seeing us. If possible, please continue to have your containers out and ready to be serviced the night before your scheduled pickup date, and continue to recycle right. 

    Current Service updates: Carlsbad, El Cajon and Oceanside buyback centers are closed

    Please visit Waste Management’s COVID-19 site for additional assistance or call 

    Need to temporarily adjust your service?

    We are making every effort to proactively support our customers during this unprecedented time, including making any temporary service adjustments necessary.

    If your business has been affected by the COVID-19 situation and you would like to temporarily change the frequency of your pickups or temporarily suspend your service, please contact customer service at (619) 596-5100 or connect online at: :https://www.wm.com/us/local/ca/santee/business.

     
  • CORONAVIRUS (COVID-19) AND YOUR DRINKING WATER SYSTEM

    In light of concerns surrounding COVID-19 (the coronavirus), Padre Dam wants to reassure customers that this virus has no impact on the District’s drinking water supply. Padre Dam is committed to providing its customers with safe and reliable water that is both available and plentiful.

    DRINKING WATER SAFETY

    Padre Dam receives 100 percent of our drinking water supply from the San Diego County Water Authority water treatment plants. The final process of water treatment includes disinfection, which inactivates viruses, including the coronavirus.  Water is tested throughout Padre Dam’s system on a daily basis to ensure it maintains a consistent disinfectant residual level. (chlorine). Our water meets all stringent state and federal drinking water requirements. Click here to see Padre Dam’s most recent Water Quality Report. Padre Dam customers can continue to use and drink tap water as usual. Padre Dam will continue to provide its customers with safe and reliable drinking water. 

    WHAT WE’RE DOING

    In order to help prevent the spread of COVID-19 (Coronavirus), our lobby is closed until further notice, effective Monday, March 16, 2020. The health of the public is our top priority and the health of our staff is key to ensuring high quality water and wastewater service for our customers.  We have made the difficult decision to cancel all tours at District facilities and any large gathering of people until further notice. You may continue to see Padre Dam employees working in the field as we operate our essential systems to provide water and wastewater services to you.  

    Customer Service representatives will still be available over the phone during normal business hours to assist customers. We will continue to provide reliable, high quality services. Padre Dam has temporarily suspended water shut offs for nonpayment. This policy is currently effective through April 30, 2020. The District will continue to read meters and generate bills during this time. We encourage you to make every attempt to continue to pay your water and sewer bills as normal. Outstanding balances for all accounts will be due when the temporary suspension expires. If you are unable to pay your bill due to the current COVID-19 pandemic, please contact customer service during normal business hours at 619.258.4600 to discuss payment arrangements.

    Padre Dam continues to monitor and follow local, state and federal advisories. We care deeply about the health of our customers, and advise you to follow all recommendations from the California Department of Health and the US Center for Disease Control.

    Customer Service LINE: 619-258-4600

  • Region’s Water Agencies Collaborate to Ensure Water Security

    While we all share concerns over the health and economic impacts of the COVID-19 pandemic, one thing that you don’t need to worry about is the safety and reliability of our region’s drinking water.

    The San Diego County Water Authority and its 24 member agencies have increased regional coordination and communication during this unprecedented time to provide uninterrupted access to clean and abundant supplies.

    • Tap water in the San Diego region remains safe to drink due to numerous robust treatment processes used by local and regional water providers.
    • There is no evidence that coronavirus is transmitted through treated water. The U. S. Environmental Protection Agency recommends that Americans continue to use, and drink tap water as usual.
    • The Water Authority has implemented protections and protocols to protect its workforce from the virus, including additional protections for highly specialized water system operators who are critical for ensuring water deliveries.

    “The region’s water agencies are collaborating in complete solidarity to perform our vital mission of providing safe and reliable water supplies. We are taking smart, precautionary steps to ensure water security,” said Sandra L. Kerl, general manager of the Water Authority.